Thank you for sharing your concerns with us, we truly appreciate the opportunity to clarify this situation and make things right.

We understand there was confusion about your subscription order. While you successfully canceled three of the boxes, one was inadvertently missed and delivered. We want to assure you this was never an intentional charge, and we sincerely apologize for the oversight.
Regarding delivery times, we hear your frustration about not receiving exact time windows. While this aspect is outside our direct control (as it depends on carrier schedules), we’ve documented your feedback and shared it with our logistics partners to help improve future experiences.

For your next order, we recommend reviewing the order type (one-time vs. subscription) during checkout to ensure it matches your preference. We’re committed to making your experience seamless and appreciate you bringing this to our attention.

Please don’t hesitate to reach out if you need anything else, we’re here to help.

Good businesses put customers before profits. Margaret Melrose