To track your order, you can log in directly to your account: go to “My orders”, click the order, and then follow the link that will take you to another window of the courier handling your package. To contact us, we have a contact form, however, you are welcome to call us by phone or email us at hello@crowdfarming.com.

I understand the confusion about the shipping label, but I can assure you the fruit did come from the farm in the country stated on the website. There’s a team that is dedicated to sustainable transport and their main goal is to find ways to get produce from the farm to the doorsteps of our CrowdFarmers while keeping in mind travel time, distance, and mode of transport.

Our trucks are filled with produce from multiple farms in the same area, before they make their way to a logistics centre to be scanned and sorted for onward transit. This cuts down on our carbon footprint as we are not making deliveries every day for individual orders, and our trucks are filled to maximum capacity to avoid travelling with empty space. For this reason the goods are first transported with an independent freight company to the logistics centre in Speyer, Germany. This is where the parcel receives the first scan by DHL, before being sorted for onward travel to the final destination – again with other orders headed in the same direction. It is from the moment of the first scan that you can view tracking information, which is why it may appear as though Germany is the origin of the package, though it is not. You can find out more about our transport system by reading this blog post.

Similarly, once you have received the box you might notice that there is a return address which is different to that of the farm itself. This is because, in the unlikely event that something goes wrong with the delivery and the order is returned, the box is sent to a charity in Germany instead of being returned to the sender. This way people in need can enjoy some of the products instead of them spoiling on the long way back to the farm. You can find more information on our blog as well.

Hi, first of all what a mission to find a contact form. I’ve recently stumbled across crowdfarming and subsequently placed a few orders as I was so excited to find a platform that was cutting out middle man and was turning none- transparent and import- based food suppliers on its head and was linking farmers directly with their customers. But recently I’ve been having some doubts whether this is actually the case. On your website you say that I can track my order from the moment it leaves the farm to the moment it arrives at my doorstep. I can’t see that on the tracking system. What I do see however is that all my parcels come from Germany not Spain or Italy where my produce is from. You also say this: many farmers do not have the capacity to prepare orders on site. So my question is: are orders directly obtained from the farm or not?